12.30.2007

Yank Sing: NOT family-friendly (updated for the 2nd time)

UPDATE #2:
So, turns out they were lying. There's still no sign about changing facilities being available. They're going to hear from me again. Sigh...


UPDATE:
I received an apologetic phone call and a $50 gift certificate from the restaurant, along with a promise that a sign would be posted in the restrooms offering changing facilities to parents upon request. I haven't yet gone back to the Spear St. location to see if this has been implemented. I did go to the Stevenson St. Yank Sing today for lunch, and the servers were extremely helpful with Alex, finding a spot to store his stroller while we dined. (I'm kicking myself for not checking their restroom to see what the changing table situation was, but hey, the need--thankfully--didn't arise!) Unfortunately, the food wasn't that great, but that's not the point of this post....


I promised to write this post after paying $180 for lunch for 3 adults and 3 kids ages 1, 4, and 7 at Yank Sing Restaurant in San Francisco and still having to change my baby's diaper on the FLOOR of the restroom because of the restaurant's lack of a changing table.

When I very politely asked the manager why there was no changing table, she informed me that there wasn't enough room in the "design" of the stall. I told her that was patently ridiculous; they manage to fit changing tables in AIRPLANE bathrooms, so there's no way one wouldn't fit in this rather capacious, elegant bathroom. She blathered on about something to do with the table that was there being big enough to change a baby, which is also ridiculous since I'm pretty sure there was a plant on it. It was then that I realized she was just trying to get rid of me. She didn't promise to look into it. She didn't assure me it would be taken care of. She didn't ply me with a half-dozen free pork buns to go. She gave me some stupid nonsense and tried to get rid of me. I promised myself I would write a blog post about it.

Too bad I don't get enough traffic to make a difference. But I do vow never again to plan a business lunch there. And I certainly won't take my out-of-town guests there anymore. And there's always Yelp! My dad was already basically boycotting them because of their high prices and predatory serving methods (when you first sit down, they descend upon you with all these high-priced dishes, often offering you two or three servings of each, all the while keeping the cheaper, more filling fare on the elusive carts). They also charge you per person for tea, even if one of those people is an infant who brought his own damn drink!

If only she'd promised to put a changing table in. My friend, mother of the two other children, realized after she'd heard about my trouble that I should have just started changing Alex on the floor of the restaurant. That would have gotten the point across nice and fast.

4 comments:

Carrie said...

I had not heard of Yank Sing until this week, and had a bad experience there on Thursday! Some co-workers and I tried to eat there for lunch and it was a madhouse. I thought the food must be good because it was so busy, but most of the group seemed very relieved when we left (after waiting for about an hour), saying it was really overpriced and the atmosphere was unpleasant. I join your boycott!

Jennifer said...

I'm glad I'm not the only who feels this way. Thanks for joining the boycott!

rhyme child said...

the following was the message i just sent to yank sing 5 minutes ago, after i read your blog.
....
too bad, i decided not to take my german friends and their kids to yank sing for lunch, after i found this feedback.

http://mentalhijinks.blogspot.com/2007/12/yank-sing-not-family-friendly.html
....

rhyme child

Jennifer said...

rhyme child: thank you for your support. I think you made the right choice. Considering the family-friendly facilities across Europe, I suspect your German friends would have been shocked!

I just updated my post with info about what Yank Sing has promised to do in order to rectify the situation (they say they are putting a sign up saying that changing facilities are available upon request).

I'll update later when I have a chance to see if it's actually in effect.